Redemption Process

Some important points that need your attention while you opt for any redemption benefit/s.

• During online registration for the offer, contact person's name should be same as written on the copy of purchase invoice.
• During upload of the documents, kindly ensure that all documents are clearly visible and file size should not be more than 2 MB.
• At the time of registration, kindly keep a scanned copy of the following documents:
  1. A copy of purchase invoice,
  2. A printer serial number sticker (same can be taken from the back side of a printer).
  3. A copy of your valid ID proof.
• During the registration process, you will be asked to re-confirm your email ID and validate your mobile number through OTP process, so you are requested to complete this process to proceed further. Re-confirmation of email ID and Mobile number is a mandatory step to ensure that all important communications related to the offer and all your offer benefit(s) reach to you directly.
• Enter source of purchase name and valid SKU. Please check complete details before you click on Submit button. Upon successful submission of details, a thank you page will open, please make a note of your request number, that will be a ready reference number for all future communications with redemption cell. Registration should be completed within 7 days of purchase of the product.
• Redemption cell shall validate all the documents and send approval email within 72 hrs. Post registration and receipt of documents. Post Approval mail, redemption cell will dispatch the eligible reward. This process may take from 60 days to 90 days from the date of approval.
• Hold stage:
  1. In case of any missing details/documents, customer shall be requested to provide the same within given time frame.
• Rejection stage:
  1. In case of rejection of claim due non-compliance of the terms of the offer, customer shall be communicated about the same through Email/SMS.